At Florist Sutton, we take great pride in being a trusted local florist serving households and businesses in the Sutton area. Our fresh flowers guarantee ensures that every bouquet and arrangement is delivered at the peak of freshness, allowing our valued customers to enjoy beautiful blooms for as long as possible. We’re committed to offering the highest quality flowers and an outstanding customer experience with every order.
Your satisfaction is our priority. If your flowers arrive damaged or are not up to the high standards you expect from Florist Sutton, please notify us promptly on the day of delivery. We kindly ask that you retain the flowers and packaging, and provide a clear description of the issue and, if possible, photographic evidence. This enables us to assess the problem and take swift action to put things right.
Florist Sutton guarantees the freshness of our flowers for a minimum of five days from the date of delivery, provided the care instructions supplied are followed. Should your flowers fade or wilt within this five-day freshness window, and provided you’ve taken care as advised, please reach out to our team as soon as possible. Your feedback helps us maintain our high standards and deliver only the freshest flowers to Sutton and neighbouring communities.
If your order arrives damaged or your flowers do not meet our freshness guarantee, we offer two resolution options for your peace of mind: a full or partial refund, or a prompt replacement of the affected blooms. Our team will assess the situation based on the information you provide and advise you of the best course of action to resolve your concern efficiently and effectively. Our goal is always to ensure your complete satisfaction with our flowers and service.
We take all complaints seriously and aim to resolve any issue swiftly and fairly. If you are dissatisfied with any aspect of your order or our service, please contact us directly with full details of your concern. We will acknowledge your complaint within 24 hours and will conduct a thorough review. You can expect a final resolution or an update within three working days.
Florist Sutton is proud to serve our local community, delivering fresh and beautiful flowers to homes, offices, and businesses throughout Sutton and surrounding areas. Your trust is important to us, and we are dedicated to upholding our reputation for quality, reliability, and outstanding customer service. We appreciate your feedback as it helps us grow and continually improve our services for our valued customers.
For any returns, refunds, or complaints, please get in touch using the contact details provided on our website. Our helpful customer service team is ready to assist with your enquiry and will work to ensure a positive resolution.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
