Welcome to the Terms & Conditions governing your use of the Florist Sutton online store. By placing an order for any floral arrangements or related products using our e-commerce platform, you confirm your acceptance of the following terms. These Terms & Conditions are designed for customers based in Sutton and all surrounding regions enjoying our reliable online flower delivery service. Please read them carefully before proceeding with your purchase. By continuing to browse and use this website, you agree to comply with and be bound by these Terms & Conditions. If you disagree with any part, kindly refrain from using our services.
For the purpose of these Terms & Conditions:
By placing an order you warrant that:
Our website allows you to browse and select floral products, add items to your basket, and proceed to secure checkout for online payment. Upon placing an order for flower delivery in Sutton or neighbouring areas, the following steps occur:
Please ensure all details provided are accurate, including recipient address and contact information. Mistakes may result in delayed or unsuccessful deliveries, for which we cannot be held responsible.
We strive to provide clear, accurate descriptions and photography of all floral arrangements and Products offered for online delivery. Flowers are a seasonal and natural product. On rare occasions, substitution of a particular flower, plant, or wrapping may be necessary due to availability, especially during peak periods or unforeseen supply issues. Any substitutions will be of equal or greater value and as close as possible in style and colour scheme to the item ordered. By ordering online flower delivery in Sutton, you acknowledge and accept these possible variations.
All Product prices are listed in Pounds Sterling (£) and include VAT where applicable. Prices quoted on the website exclude delivery charges, which are specified during the order process and added at checkout. We reserve the right to alter prices or offers at any time, but confirmed orders will not be affected.
Payment is required in full at the time of ordering. We accept major credit cards, debit cards, and other secure payment methods listed at checkout. By submitting your payment information, you authorise Florist Sutton (or our third-party payment processor) to process payment for the total order value. No order will be dispatched until full payment has been received and cleared.
Florist Sutton is proud to offer online flower delivery throughout Sutton and its surrounding areas. During checkout, available delivery dates and estimated times will be shown. While we make every effort to deliver on your preferred date, at busy times or under exceptional circumstances, delivery may be subject to unavoidable delays. Deliveries are typically made during business hours on the specified date. If the recipient is unavailable, we will attempt delivery as per instructions or leave the flowers in a safe place, with a neighbour, or provide collection instructions as appropriate.
It is the sender’s responsibility to ensure full and accurate delivery information. Florist Sutton cannot accept liability for orders delayed or undelivered due to incorrect or incomplete address details. We do not deliver to PO boxes.
Standard Orders: You may request a cancellation or amendment to your online flower delivery order up to 24 hours prior to the scheduled delivery date. Please contact us as soon as possible with your order details for changes to be processed. Orders cancelled or amended within less than 24 hours’ notice may not be eligible for a refund, as perishable flowers may already be prepared or dispatched.
Peak Periods: During high demand periods, such as Valentine’s Day, Mother’s Day, or Christmas, we require a minimum 48 hours’ notice for order cancellations or changes. After this period, refunds or changes cannot be guaranteed.
If you wish to cancel an order and are eligible as outlined above, we will refund your payment using the original method, less any transaction or processing fees where incurred. Refunds may take several working days to process, subject to your bank or card provider.
We take pride in the quality and freshness of our flowers. In the unlikely event that you are dissatisfied with your order, please notify us as soon as possible, ideally within 24 hours of delivery, providing your order number, photographs, and a description of the issue. This allows us to resolve the matter, which may include replacement, partial refund, or a suitable alternative arrangement at our discretion.
Due to the perishable nature of flowers, returns are generally not possible. Your statutory rights regarding faulty or misdescribed goods are unaffected.
Florist Sutton’s total liability for any claim arising from any order, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the price of the Products ordered. We do not accept liability for any indirect or consequential loss, including (but not limited to) loss of profits, business, or goodwill.
We take all reasonable steps to safeguard our website and ensure its functionality; however, we cannot guarantee that our site will always be secure, error-free, or free from viruses. You are responsible for ensuring your own hardware and software security.
Florist Sutton cannot be held responsible for delays or failure to perform any of our obligations if such delay or failure results from events, circumstances, or causes beyond our reasonable control. This may include (but is not limited to) severe weather, strikes, accidents, supply chain disruption, or national emergencies.
Your privacy is important to us. We handle your personal information in accordance with our Privacy Policy and all relevant UK data protection legislation. Your information will only be used for processing orders, deliveries, and where consent is given, for informing you of promotions or new products. Payment details are processed securely by approved third-party payment processors and are not retained by Florist Sutton.
All content, design, and imagery on our website are the intellectual property of Florist Sutton or our licensors. You may only use the website for personal, non-commercial use relating to shopping for floral delivery in Sutton and surrounding areas. Unauthorised use, reproduction, or distribution of any part of this website is strictly prohibited and may give rise to legal proceedings.
These Terms & Conditions and any disputes arising from the use of the Florist Sutton website or online flower delivery services shall be governed and construed in accordance with the laws of England and Wales. In the event of any dispute, you and Florist Sutton agree to submit to the exclusive jurisdiction of the courts located in England.
We reserve the right to update or amend these Terms & Conditions at any time without notice. Updates will be posted on this page, and continued use of the Florist Sutton website will constitute acceptance of the new or modified terms. Please check this page regularly for any changes.
Florist Sutton values your custom and welcomes feedback. Should you have any concerns, complaints, or require clarification about our Terms & Conditions or your online flower delivery order, please contact our customer service team through the methods provided on our website. We aim to resolve all issues promptly and to your satisfaction.
These Terms & Conditions apply to all customers ordering online flower delivery in Sutton and the nearby surrounding areas. By proceeding with your order, you confirm your understanding and acceptance of these terms. If you have queries about whether your postcode or area is included in our delivery zone, please consult our website before placing your order.
Thank you for choosing Florist Sutton for your online flower delivery in Sutton and beyond. We look forward to serving you!
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Sutton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Sutton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
